This privacy statement covers the site www.milu.co.za. If users have questions or concerns regarding this statement, they should contact Gerard Hillman by email, gerardh@milu.co.za, by telephone on +27-21-700 4500, or by mail, P O Box 553, Plumstead, 7801, Cape Town, South Africa. In terms of this privacy statement www.milu.co.za has agreed to notify users of:

Information Collection

Milu is the sole owner of the information collected on www.milu.co.za . Milu collects information from our users at several different points on our Web site.

Information Use

Any information gathered via www.milu.co.za will be used for the sole purpose of generating New Business or retaining Current Business.
New Business contact information will be used by our Sales Force to contact prospective new clients for the purpose of generating further sales. The site lists the company services and illustrates the type of database software we build and the information we are able to produce for our clients.
Current Business contact information will be used to keep updated with staff changes with client organisations. The information will also be used to give clients security access to weekly database information updates generated specifically for their use.

Cookies

www.milu.co.za DOES NOT use cookies as a means of obtaining user information.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses are tied to personally identifiable information to enable our Web-based service

Clear Gifs (Web Beacons/Web Bugs)

www.milu.co.za DOES NOT use clear gifs, web beacons or web bugs to obtain user information.

Newsletter

If a user wishes to subscribe to a newsletter we generate, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We DO NOT share aggregated information with our supply partners and advertisers.

Third Party Advertisers

www.milu.co.za DOES NOT run third party advertising in the form of banners or pop-ups. HOWEVER WE DO run identified hyperlinks to our client web sites.
There are NO instances when we will share users’ personal information:
www.milu.co.za DOES NOT Share Personal Information with Third Parties.

Third Party Intermediaries

We use outside shipping companies to ship goods. Contact Name, Address and Telephone Numbers are provided. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Service Providers

We partner with Internet Solutions who is our web site ISP. They provide specific services and host the www.milu.co.za site. Milu DOES NOT Share Personal Information with Internet Solutions.

Business Transitions

In the event that Milu was to go through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ information will, in most instances, be part of the assets transferred. Users will be notified via [email] [prominent notice on our Web site for 30 days] prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our log on registration has an ‘opt-out’ mechanism so users who use our services, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to ‘unsubscribe’ in the subject line in the email or EMAIL directly to info@milu.co.za

Links

This Web site contains links to other sites. Please be aware that we, Milu, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. The links provided on www.milu.co.za are to our clients’ or supplier’s sites and this service is purely to enable users’ to see for example, some of our products and services in action.

Surveys [& Contests]

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as postal code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Milu will automatically send the friend a one-time email inviting them to visit the site. Milu stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Mrs Gerard Hillman via email, gerardh@milu.co.za, to request the removal of this information from our database.

Security

This Web site takes every precaution to protect our users’ information. When users access sensitive information via the Web site, their information is protected both online and off-line.
When users view or download sensitive information (such as data up-dates on call centre responses or up-dates on promotional activity), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as data chart, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts department or a customer service representative) are granted access to information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a locked facility in a secure environment,
If users have any questions about the security at our Web site, users can send an email to Mr Gerard Hillman at gerardh@milu.co.za

Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it is NOT necessary for us to supplement the information we receive with information from 3rd party sources.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the [member information page] or by emailing our Customer Support at info@milu.co.za.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their access, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:
Phone: +27-21-700 4500
Fax: +27-21-705 0675
Email: gerardh@milu.co.za
Postal Address: Mr gerard Hillman, P O Box 553, Plumstead 7801, Cape Town, South Africa